Privacy policy

Last updated: September 3, 2025

Youin operates this store and website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Youin uses Shopify technology to enable us to offer the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Services, or when you contact us by any other means. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed in accordance with this Privacy Policy.

Personal information we collect or process

When we use the term “personal information,” we refer to any data that identifies you or can reasonably be linked to you or another person. Personal information does not include data that is collected anonymously or that has been de-identified so that it cannot identify or reasonably be linked to you. We may collect or process the following categories of personal information—including inferences derived from such information—depending on how you interact with the Services, where you live, and what is permitted or required by applicable law:

• Contact details including your name, billing address, shipping address, phone number, and email address.
• Financial information including credit card numbers, debit card numbers, financial account information, payment card details, transaction details, payment method, payment confirmation, and other payment-related information.
• Account information including your username, password, security questions, preferences, and settings.
• Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your purchase history.
• Communications with us including information you provide when contacting us, such as customer support requests.
• Device information including information about your device, browser or network connection, IP address, and other unique identifiers.
• Usage information including information about your interactions with the Services, such as how and when you use or browse them.

Sources of personal information

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.
• Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through cookies and similar technologies.
• From our service providers including when we engage them to enable certain technology or when they collect or process personal information on our behalf.
• From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

• Providing, personalizing, and improving the Services. We use your personal information to provide the Services, including fulfilling our contract with you, processing payments, managing orders, remembering your preferences and interests, sending account-related notifications, handling purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipping, facilitating returns and exchanges, enabling reviews, and offering a personalized shopping experience such as recommending products.
• Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending emails, text messages, or postal communications, and showing you online ads based on your activity, including items you have previously purchased or viewed.
• Security and fraud prevention. We use your personal information to authenticate your account, provide secure checkout, detect and investigate fraudulent or harmful activity, and protect our services and users. You are responsible for keeping your login credentials confidential.
• Communicating with you. We use your personal information to provide customer support and respond to your requests.
• Legal reasons. We use your personal information to comply with applicable laws, respond to legal requests, enforce our terms, and protect our rights and the rights of others.

How we disclose personal information

We may disclose your personal information to third parties in the following circumstances:

• With Shopify, vendors, and service providers who perform services on our behalf (e.g., IT management, payment processing, analytics, customer support, cloud storage, order fulfillment, and shipping).
• With marketing and business partners to provide marketing services and show you advertising. For example, we use Shopify to support personalized advertising based on your activity across websites and merchants.
• When you request or consent to disclosure, such as through social media integrations or third-party widgets.
• With our affiliates or within our corporate group.
• In connection with business transactions such as mergers or insolvency proceedings, or to comply with legal obligations and protect our rights.

Relationship with Shopify

The Services are hosted on Shopify, which collects and processes personal information about your access and use of the Services to provide and improve them. Your data may be transferred to Shopify and third parties in other countries. Shopify may also use advanced features involving your interactions with our store and others.

For more information, you can review Shopify’s Consumer Privacy Policy: https://www.shopify.com/legal/privacy/app-users and the Shopify privacy portal: https://privacy.shopify.com/en.

Third-party websites and links

The Services may include links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing any personal information.

Children’s data

The Services are not intended for minors, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal information, contact us to request deletion.

Security and retention of your information

No security system is perfect, and we cannot guarantee absolute security. We recommend not sending sensitive information through insecure channels.

We retain personal information as long as necessary to provide Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your rights and choices

Depending on your location, you may have the following rights:

• Right of access: Request access to your personal data.
• Right to deletion: Request deletion of your personal data.
• Right to correction: Request correction of inaccurate data.
• Data portability: Request a copy of your data or transfer to a third party.
• Communication preferences: Opt out of marketing communications at any time.

You can exercise your rights by contacting us using the details below. We may need to verify your identity.

Complaints

If you have concerns, please contact us. You may also lodge a complaint with your local data protection authority.

International transfers

Your personal information may be transferred outside your country. We use appropriate safeguards such as Standard Contractual Clauses where required.

Changes to this Privacy Policy

We may update this policy from time to time and will post the revised version on this website.

Contact

If you have questions or wish to exercise your rights, contact us at pedidos@engel.es or at Avinguda Puig dels Tudons, 6, Barberà del Vallès, 08210, ES. We are the data controller for your personal information.