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FAQ about electric scooters
How can I contact you for any questions?
How can I contact you for any questions?
If you have any questions, send us an email to hi@weareyouin.com and for repairs and breakdowns to taller@weareyouin.com. We will get back to you shortly.
What do I have to do if my product has a technical problem?
What do I have to do if my product has a technical problem?
If you come across any technical problems with your product, take it back to the place where you bought it.
Can I move freely with my scooter?
Can I move freely with my scooter?
Before driving the scooter, check the local legislation of your region to find out what limitations there are and how you have to drive. Always respect the laws when you drive.
Where does Youin ship?
Where does Youin ship?
We work in the Spanish territory, except the Balearic Islands, the Canary Islands, Ceuta and Melilla.
How long do I have to charge the battery for?
How long do I have to charge the battery for?
The first charge should take about 6 hours. After that, charging can take between 3 and 6 hours, depending on the model.
How is the battery charging level displayed?
How is the battery charging level displayed?
- S scooter: does not include a battery indicator. When the battery is low, the scooter will make a sound. You will then need to charge the battery to avoid damaging it and affecting its use.
- M/L/XL/2XL scooters: these scooters have an LCD screen where you can always check the remaining battery time.
Do I have to charge the battery if I am not going to use the scooter?
Do I have to charge the battery if I am not going to use the scooter?
Even if you won't be using the scooter for a while, try to charge the battery at least once a month. If the battery is not used for a long time, its performance may be affected.
How do I know whether the battery is fully charged?
How do I know whether the battery is fully charged?
When the charging indicator is red, this means that it is charging. When the indicator is green, the battery is fully charged. Also, it will automatically stop charging once it gets to 100% to protect the scooter.
How do I clean the scooter?
How do I clean the scooter?
The best way to clean the scooter is by using a damp cloth and then a dry one. Never use high-pressure water spray or other corrosive substances like alcohol.
Can I change scooter parts myself?
Can I change scooter parts myself?
Any modifications to the products must be carried out by an authorised technical service provider so as not to void the warranty.
How do I inflate the wheels?
How do I inflate the wheels?
- S/M/L scooters: these scooters use non-inflatable wear-resistant tyres, so you don't need to inflate the wheels.
- XL and 2XL scooters: you can easily inflate the wheels using a tyre pump.
How do I adjust the brake pad?
How do I adjust the brake pad?
It is recommended that a specialised technician carry out any adjustments so as not to void the warranty.
How do I turn the scooter on and off?
How do I turn the scooter on and off?
To turn the scooter on or off, press and hold the power button on the LCD screen for 3–5 seconds.
What driving modes does the scooter have?
What driving modes does the scooter have?
All of our scooters, except for the S and 2XL models, have 3 driving modes: ECO, Standard and Sport. Each mode allows you to go at a different maximum speed and consumes more or less battery.
The 2XL model has 5 driving modes.
The S model does not have driving modes as it is for children. It just has an accelerator and a brake.
How do I fold the scooter?
How do I fold the scooter?
You can easily fold and unfold the scooter from the bottom of the handlebar.
How do the scooters brake?
How do the scooters brake?
- S scooter: brake by putting your foot on the rear wheel brake or by releasing the acceleration button on the bottom.
- M scooter: this scooter has an electronic brake. The lever is just like the accelerator, but it allows you to brake electronically, without a disc or brake pad.
- L/XL scooter: stop accelerating to slow down smoothly. You can also use the brake lever until it comes to a complete stop. The XL brakes with the front wheel, while the L brakes with the rear wheel.
- 2XL scooter: this scooter has disc brakes on both wheels, so you can brake with either of the two handlebar brakes.
FAQ about ebikes
General
Batería
Mantenimiento
Funcionamiento
What do I have to do if my product has a technical problem?
What do I have to do if my product has a technical problem?
If you come across any technical problems with your product, take it back to the place where you bought it.
How can I contact you for any questions?
How can I contact you for any questions?
If you have any questions, send us an email to hi@weareyouin.com and for repairs and breakdowns to taller@weareyouin.com. We will get back to you as soon as possible.
Where does Youin ship?
Where does Youin ship?
We work in the Spanish territory, except the Balearic Islands, the Canary Islands, Ceuta and Melilla.
How do I know how much battery my bike has left?
How do I know how much battery my bike has left?
The Amsterdam ebike has an LCD screen with bars that show the battery charge level.
Do I have to charge the battery if I am not going to use the bike?
Do I have to charge the battery if I am not going to use the bike?
Even if you won't be using the ebike for a while, try to charge the battery at least once a month. If the battery is not used for a long time, its performance may be affected.
How long do I have to charge the battery for?
How long do I have to charge the battery for?
Charging can take 5–6 hours.
How do I know whether the battery is fully charged?
How do I know whether the battery is fully charged?
When the charging indicator is red, this means that it is charging. When the indicator is green, the battery is fully charged. Also, it will automatically stop charging once it gets to 100% to protect the bike.
Where can I dispose of the ebike battery when it no longer works?
Where can I dispose of the ebike battery when it no longer works?
Batteries have a set lifespan, which can be greatly prolonged or shortened depending on how well you look after them. Batteries can be recycled at authorised centres. They can also be deposited in local recycling centres.
How do I clean the ebike?
How do I clean the ebike?
The best way to clean the ebike is by using a damp cloth and then a dry one. Never use high-pressure water spray or other corrosive substances like alcohol.
How do I inflate the wheels?
How do I inflate the wheels?
You can easily inflate the wheels using a tyre pump.
What driving modes does the ebike have?
What driving modes does the ebike have?
The ebikes have 5 speed levels. Each electric assistance level corresponds to a maximum engine speed. At level 5, the engine runs at full power. And if it's switched off, you can use it without any pedalling assistance.
How do I turn the ebike on and off?
How do I turn the ebike on and off?
To turn the ebike on or off, press and hold the power button on the LCD screen for 3–5 seconds.
How do I fold the You-Ride Amsterdam?
How do I fold the You-Ride Amsterdam?
You can fold the ebike along the three folding hinges it has: the frame, handlebars and even the pedals!
FAQ about Android TV box
Is the You-Box compatible with apps?
Is the You-Box compatible with apps?
The You-Box is an Android TV device that is compatible with Android TV's Google Play Store apps.
Can files stored on a USB or external disc be played on the You-Box?
Can files stored on a USB or external disc be played on the You-Box?
Yes, but keep in mind that you will have to download a file manager or media player to be able to open the files, depending on their type (documents, videos, photos...).
Do I have to update my You-Box to get the latest Android system updates?
Do I have to update my You-Box to get the latest Android system updates?
No. Don't worry, it updates automatically. But sometimes you may get an update notification that you have to accept.
Can I link the You-Box remote to my TV?
Can I link the You-Box remote to my TV?
If you have activated the CEC mode on your TV and on your You-Box you’ll be able to control the 2 devices without any problem. If your You-Box remote stops working, you can link it again by pressing HOME+BACK.
How can I connect the You-Box to the internet?
How can I connect the You-Box to the internet?
The You-Box can be connected to the internet by Wi-Fi and by cable (the Ethernet cable connects to the back of the device, where it says LAN).
Where does Youin ship?
Where does Youin ship?
We work in the Spanish territory, except the Balearic Islands, the Canary Islands, Ceuta and Melilla.
Find your Youin repair shop
Do you need to repair a product and you don't know where? Here you will find your nearest Youin Service assistance point.
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